OFFICE  POLICIES

1. Due to high demand, we require a 48-hour notice for any cancellation. Canceling with less than 48 hours notice will result in being charged the full fee.

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2. Sessions are paid by check or credit card on the day of the service. All clients are required to maintain a credit card on file in our HIPAA-compliant client portal.

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3. Testing services must be paid by check. 50% is due at the first in-person testing appointment; the balance is due at the feedback appointment.

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4. Any/all therapy services are available via HIPAA-compliant videoconferencing, even at short notice. 

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5. If anyone in your household has is ill, we respectfully request that your session take place virtually to avoid exposing staff or other clients. Please wear a facemask in the office if you notice any developing symptoms such as sore throat or runny nose.

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6. Clients can easily generate their own super bills in our Client Portal in order to pursue out-of-network reimbursement for services received. Be aware that insurers require any applicable ICD-10 diagnoses be listed on this document for your insurance records.

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*Additional policies and procedures will be provided to all new clients at the time of enrollment